Frequently Asked Questions

Frequently asked questions about the Val WhatsApp program


  • Does the Val WhatsApp program guarantee that my number will not be blocked?

We at Val are not responsible for any misuse of the service or for your number being blocked by WhatsApp. Please note that the reasons for blocking are varied and not disclosed by WhatsApp.

 

  • I have 8000 conversations, and the Val program hasn't returned all the conversation numbers. What's the solution?

The service for exporting phone numbers from chats or contacts in the WhatsApp application relies on syncing your number with WhatsApp Web, and is not directly dependent on the application itself. Several solutions may be helpful, but they are not guaranteed:

  1. Open all old conversations on your mobile to resynchronize chats.
  2. Log out and reconnect WhatsApp Web several times.
  3. Open the WhatsApp Web website and scroll down to the chats to open as many as possible.

 

  • I added an image or video attachment, but it doesn't arrive when I send it. What's the reason?

Please first check the size of the attached image or video and your internet connection. MP4 is recommended for videos, and PNG or JPG for images. The smaller the attachment, the faster the transmission.

 

  • Does the Val WhatsApp program work on mobile phones?

The program works on computers only via WhatsApp Web.

 

  • How many messages are allowed to be sent daily via the Val WhatsApp application?

The maximum allowed is 6,000 messages per day, which is the legal limit to avoid having your number blocked by WhatsApp.

 

  • Can more than one WhatsApp number be used to send messages on the same version of the program?

Each subscription supports only one WhatsApp number for sending.

 

  • Can it be sent to a specific geographic area?

The program supports sending to contacts, or via an Excel file, or to specific countries, or to groups, or to specific categories only.

 

  • Can the transmission number be changed after activating the subscription key?

You cannot change the transmission number after activating the key on your number.

 



Frequently asked questions about the Val WhatsApp Enterprise platform

 

  • How many messages are allowed to be sent daily via WhatsApp Enterprise?

The number of messages depends on the number's rating and quality index. Initially, you can send messages to 250 contacts within 24 hours. Over time, as the number's performance improves, the limit can be automatically increased to 1,000, then 10,000, and finally 100,000 contacts.

 

  • How can I increase the maximum transmission limit?

The limit is automatically raised if the following conditions are met:

  1. Continuous sending to customers.
  2. Responding to customer messages and requests.
  3. Maintaining high-quality numbers without complaints or bans.
  4. You do not need to submit a manual request, and we can monitor the maximum number and its indicator from the control panel.

 

  • What is the Quality Rating in WhatsApp API?

The quality index is an assessment of the phone number's status based on customer interaction with messages, and it ranges between:

  1. Green: High.
  2. Yellow: Medium.
  3. Red: Low (may lead to a ban).
  4. The more complaints or bans there are from customers, the lower the indicator becomes and the higher the likelihood of the number being suspended.

 

  • How can I ensure that the chances of my number being blocked are reduced when sending corporate WhatsApp messages?
  1. Always add a " Do Not Receive Messages " button in group messages to avoid being blocked directly by the customer.
  2. Monitor the quality index of your number regularly.
  3. If the number quality becomes average or low, stop sending . The quality will automatically return to high within a day to a week at most.

 

  • How long is an open conversation with a customer on WhatsApp Enterprise?

When the customer responds, a 24-hour chat window opens. During this time, you can send free messages without using a template, completely free of charge.

After the deadline, you can only send a message through a Meta-approved template, or wait until the client sends you a message to start a new free chat.

 

  • Is there a cost per message?

Yes, fees are calculated according to the type of message (service - marketing - authentication) and the country to which it is sent.

  1. Payment is made by linking a payment card to Meta and is deducted after the campaign is sent, not before. Prices are determined according to Meta's official pricing. You can find the current pricing at the following link: https://2u.pw/wini3 .
  2. Messages within the 24-hour window are completely free .

 

  • What is the difference between a corporate WhatsApp account and an unofficial account?
  1. Business WhatsApp account: Meta-approved, secure and avoids bans, supports templates, verifiable, suitable for official business, there is an official platform for use, and employee chats can be set up.
  2. Unofficial account: Subject to ban, does not comply with WhatsApp policy, does not support official templates or protection, and has no official platform.

 

  • What are the templates? And should they be adopted?

Templates are formal letters used to communicate with customers outside of the 24-hour window or to send marketing messages.

  1. It must be submitted for meta review and approval, which usually takes minutes, and some templates rarely require 24 hours for approval.
  2. Template types include: welcome messages, marketing messages, reminder messages.

 

  • Is it possible to verify the account (green badge)?

Yes, after activating the number for a period of time and using it effectively, it is possible to apply for green tag verification.

  1. Meta's conditions for this are:
  • Having articles on websites that are well-known in the Kingdom and have a commercial reputation.
  • Compliance with messaging policies.
  1. We help you submit the application for free.

 

  • Can I use the same number in more than one place?

No, the WhatsApp API number cannot be used in regular WhatsApp or WhatsApp Web.

  1. It is intended only for use with the official system or platform associated with the API.
  2. If you want to return to WhatsApp Business, you can inform us to delete the number from Meta, and then you can reactivate it in WhatsApp Business.