Frequently asked questions about WhatsApp

• Does WhatsApp guarantee that my number will not be blocked?

We at Val are not responsible for any misuse of the service or for your number being blocked by WhatsApp. Please note that the reasons for blocking vary and are not disclosed by WhatsApp.

• I have 8,000 conversations, and Val doesn't show me all the numbers from the conversations. What's the solution?

The service of exporting numbers from chats or contacts in WhatsApp depends on synchronizing your number with WhatsApp Web, and does not directly depend on the app itself. There are several solutions that may be useful, but they are not guaranteed:

1. Open all old chats on mobile to resync chats.
2. Log out and reconnect WhatsApp Web several times.
3. Open WhatsApp Web and scroll down to the bottom of the chats to open as many of them as possible.

• I added a photo or video attachment, but it doesn't arrive when I send it. Why?

Please first check the size of the attached image or video and the quality of your internet connection. It's recommended to use MP4 format for videos and PNG or JPG format for images. The smaller the attachment size, the faster the transmission.

• Does WhatsApp work on mobile?

The program works on computers only via WhatsApp Web.

• How many messages are allowed to be sent per day via WhatsApp?

The maximum allowed is 6,000 messages per day, which is the legal limit to avoid your number being banned by WhatsApp.

• Can I use more than one WhatsApp number to send messages on the same version of the program?

Each subscription supports only one WhatsApp number for sending.

• Can I send to a specific geographical area?

The program supports sending to contacts, via an Excel file, to specific countries, to groups, or to specific categories only.

• Can I change the sending number after activating the subscription key?

You cannot change the sending number after the key is activated on your number.

Frequently asked questions about the official WhatsApp API platform

• How many messages can I send per day via WhatsApp API?

The number of messages depends on the number's rating and quality index. Initially, you can send messages to 250 contacts in 24 hours. Over time and as the number's performance improves, the limit can be automatically increased to 1,000, then 10,000, and finally 100,000 contacts.

• How can I increase the sending limit?

The limit is automatically lifted if the following conditions are met:

1. Continuous delivery to customers.
2. Responding to customer messages and requests.
3. Maintain high number quality without complaints or bans.
4. You don't need to submit a manual request, we can track the maximum number and its index from the control panel.

• What is the Quality Rating in WhatsApp API?

The quality index is an assessment of the number's status based on customer interaction with messages, and ranges between:

1. Green: High.
2. Yellow: Medium.
3. Red: Low (may result in ban).
4. The more complaints or bans from customers, the lower the indicator and the greater the likelihood of the number being suspended.

• How do I ensure that my number is less likely to be blocked when sending WhatsApp API messages?

1. Always add a " Do Not Receive Messages " button in group messages to avoid direct blocking from the client.
2. Monitor your number's quality index regularly.
3. If the number quality becomes average or low, stop sending . The quality will automatically return to high within a day to a maximum of a week.

• How long is an open conversation with a customer in the WhatsApp API?

When a customer responds, a 24-hour chat window opens. During this time, you can send free messages without using a template, completely free of charge.

After the deadline, you can only send a message using a Meta-approved template, or wait for the customer to send you a message to start a new free chat.

• Is there a cost per message?

Yes, fees are charged depending on the type of message (service – marketing – authentication) and the country to which it is sent.

1. Payment is made by linking a payment card to Meta and is deducted after the campaign is sent, not before. Prices are determined according to Meta's official pricing. You can find the current pricing at the following link: https://2u.pw/wini3 .
2. Messages within the 24-hour window are completely free .

• What is the difference between an official API account and an unofficial account?

1. Official Account API: Meta-certified, secure, ban-avoiding, template-supported, verifiable, suitable for official business, has an official platform for use, and can assign chats to employees.
2. Unofficial account: Vulnerable to ban, does not comply with WhatsApp policy, does not support official templates or protection, and does not have an official platform.

• What are templates? Should they be adopted?

Templates are formal messages used to communicate with customers outside of the 24-hour window or to send marketing messages.

1. They must be submitted for Meta review and approval, which typically takes minutes, though some templates rarely need 24 hours for approval.
2. Template types include: welcome messages, marketing messages, reminder messages.

• Can the account be verified (green mark)?

Yes, after the number has been active for a period of time and used effectively, you can apply for green badge verification.

1. Meta's conditions for this:

• The presence of articles on well-known websites in the Kingdom and a commercial reputation.
• Compliance with messaging policies.

1. We help you apply for free.

• Can I use the same number in more than one place?

No, the WhatsApp API number cannot be used in regular WhatsApp or WhatsApp Web.

1. It is only intended for use with the official system or platform associated with the API.
2. If you want to return to WhatsApp Business, you can notify us to remove the number from Meta, and then you can activate it again in WhatsApp Business.